Computer Security

The Microsoft Repair Desk Scam

How many times have you been surfing on the web, when something went wrong with your search and a sign appeared asking you if you wanted to report the error  to Microsoft. Probably you pushed the button figuring that if you helped them, they will help you, or something like that. Would you therefore be surprised if a technician called you one day on the phone and told you he works for Microsoft and he had been getting a lot of error messages from your computer and called to check on you. What actually happens  is that Microsoft stacks the reports and when three or more of the same error occur, they send out reports to 3rd party developers who have requested to receive error reports for that particualr problem. The developers use the reports to imporve their programs, but will never contact you.  So if a “Microsoft technician” calls you it is probably a scam. Read more..

Comoputer Event Viewer

Event Viewer – Used in Computer Repair Scam

In recent years, there have been more and more attempts to commit what is called the Microsoft repair desk scam. The swindle often starts when a caller, not uncommonly with an Indian accent, tells the trustful victim that he is an employee of Microsoft or an affiliate company and has noticed the victim’s PC is sending out a number of error messages.

If the recipient of the call is taken in by the caller’s spiel, he will be asked to turn on his computer and open up certain files, such as the Event Viewer or other folders. Event Viewer usually has alerts and error messages (see left); but, the scam telemarketer will play on the recipient’s fears and ignorance and will prevail upon him to give the scammer access to the PC or else banking or credit card info. The caller’s ultimate aim is to make a profit by getting the recipient to present him remote access so he can implant a malware program that will garner the PC’s personal files, get the recipient to buy an unrequired program to clean up the supposed malware, or browse to a web site which will automatically install malware into the PC, and which will be used to accumulate information or cripple the PC so that the owner needs to purchase a program from the scam marketer to repair it.

The Microsoft malware scam is well known and has been discussed extensively on the web. You can learn about it here :Microsoft malware scam scam . Learn about Microsoft’s recommendations for responding to the scam calls here: Telephone malware scams. Listen to this YouTube recording of a malware scam marketing call. In case you believed the marketer and got infected, you can remove the malware using Microsoft Security Scanner, Microsoft Security Essentials, or another honest anti-malware program such as Malwarebytes. Microsoft Security Essentials has been replaced by Microsoft Defender for Windows 8 users.

It is worth noting that most web posts about this malware scam will tell you that Microsoft would never call you and tell you that your computer is infected by Malware. That’s not exactly true, as you will read at the bottom of Microsoft’s avoid phone scam page. What Microsft actually says is that should a Microsoft employee call you, it will be someone with who you are already doing business. Microsoft admits that they do on occasion call customers in the process of responding to a large malware attack. They they state this is different than scammers because they are calling people who do business with Microsoft. However, many people have Windows so if a scam company calls claiming to be Microsoft, how can you tell if he is a Microsoft employee or a scammer who made a lucky guess that you have Windows. Microsoft therefore adds that you should disconnect from the caller immediately and call Microsoft direct to see if the phone call actually came from them or one of their affiliates.

If you followed the scammer’s instructions and your computer isn’t working properly and downloading an anti-malware program didn’t help than take your PC into a computer repair shop. .

For skilled PC repair and malware removal in Woodland Hills, LA call Planet Cyber at 818-999-9000 or browse our webpage at


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